Retailer rings up $229,000 telecommunications savings

A $130 million New England retail chain with 35 locations nationally spent $763,000 annually on Telecommunications. They wanted to look at their long distance, local, data services, mobile and video and voice conference calling to identify ways to reduce their cost of communications between their thirty-five stores and their customers.

Analysts looked at three months of detailed invoices from eight suppliers to understand the client's calling and data usage patterns and determine which suppliers might enhance the client's telecommunications service level and pricing. ERA then prepared detailed RFPs for companies that provided the level of service required by the client.

ERA presented the client a Recommendation Report that outlined exactly how the client would benefit from each of the vendors who responded to the RFP and recommended a course of action to the client.

Upon approval from the client, ERA worked with a combination of new and incumbent vendors, implemented the new service, and is closely monitoring compliance to ensure the maximum savings are realized.

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