Henry Hanger in The Boston Globe

Process improvements lead to 62% savings in waste management and 15.5% savings in parcel shipments

When The Boston Globe ran a story in early 2009 on ways local companies are coping with the current economy, the reporter featured The Henry Hanger Company of America, in Nashua, NH. As a client of Expense Reduction Analysts (ERA), business owner Henry Spitz had a good story to tell.

"We sell custom hangers to clothes designers like Giorgio Armani, but even the luxury goods market is hurting," Spitz explained. "ERA is helping me save money, which is critical at a time like now, when there's not a lot of opportunity to sell product."


ERA Consultants don't only re-negotiate contracts with incumbent suppliers and find lower-cost providers with equal or improved products and services. They also seek ways to help clients improve processes and use available services to reduce expenses. ERA Consultants found a number of cost-saving opportunities for Henry Hanger. They were able to:

• Find a way to lower shipping expenses by packing boxes more efficiently
• Reduce shipping costs by re-negotiating supplier contracts
• Uncover extra shipping charges that were not passed on to customers
• Create a routing guide and billing guide to ensure costs are charged correctly
• Identify recycling opportunities
• Apply changes to waste pick-ups
• Detect overpayments on insurance for all shipments
• Ultimately reduce shipping costs 15.5% and reduce waste management expenses a significant 62%

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